We currently only deliver to Germany and Poland. We ask for your understanding - Stay healthy.


Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise the right to cancel, you must inform us (Paket24 GmbH, Regattastr. 55, 12527 Berlin, Germany, Tel.: +49(0)303643632110, Fax: +49(0)30364363229, E-Mail: info@vidian-design.com ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
It is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired to meet the cancellation deadline.


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us or Paket 24 GmbH, Zentrallager, Linther Str. 5-7, 14822, Linthe, Germany without delay and in any case no later than fourteen days from the date on which informed us of the cancellation of the contract. The deadline is met if you send the goods before the deadline of fourteen days.
Unless the goods are faulty, you bear the direct costs of returning the goods. The direct costs of returning goods which are unsuitable for a return shipment by post, due to their nature (goods delivered by transport agency), are estimated at between £50 and £200.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the person needs of the consumer.
The right to cancel expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.
The right to cancel does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union.
General Information

1) Please avoid damage and contamination of the product. Please return the goods and corresponding accessories in their original packaging. If necessary, please use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against damage during transport.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.:
Paket24 GmbH
Regattastr. 55
12527 Berlin
Fax: 030364363229

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is on paper)
(*) Delete as appropriate

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